Terms & Conditions

Please read these Terms and Conditions carefully. They relate to your use of our car park.

Quoting your registration number or view a copy at Parking-Here.com

1. Definitions

When the following words are used in these Terms and Conditions (the “Terms”), this is what they will mean:

1.1 “us”, “we” and “our” means Regency Parking.

1.2 “ANPR” means Automatic Number Plate Recognition;

1.3 “Car Park” means the parking facilities in the area and/or building managed by (or on behalf of) us and designated for parking vehicles;

1.4 “vehicle” means any vehicle used to convey passengers or items that enters the Car Park, including any mechanical device on wheels or tracks, its equipment and accessories; and

1.5 “VRM” means Vehicle Registration Mark.

1.6 “PCN” means Parking Charge Notice

2. Our liability to you

2.1 We must operate the Car Park with reasonable skill and care (“our obligations”). If we do not, we are only responsible for direct loss or damage you suffer as a foreseeable result of our breach of our obligations or our negligence or the negligence of our employees.

2.2 We do not aver in any way liability for death, personal injury howsoever caused or exclude or limit such caused by the negligence of our employees, agents, subcontractors or any car park user.

2.3 Although we owe you the obligations set out at clauses 2.1 and 2.2 above, you should be aware that the Car Park is open to the general public. We cannot guarantee that members of the general public will not enter our Car Park and cause damage to property and/or engage in criminal activity.

Accordingly, you park your vehicle in the Car Park at your own risk. We cannot and do not guarantee the security of your vehicle and/or its contents.

3. Tariff

The parking tariff payable by you (varied from time to time) is displayed on the tariff board at the Car Park and on our website. You are obliged to pay the parking tariff and to comply with any instructions on the tariff board as supplemented by these Terms, and failure to do so may result in the issue of a Parking Charge Notice (please refer to clause 5 (Parking Contraventions) of these Terms).

4. Claims and complaints

4.1 If your vehicle sustains damage while in the Car Park, your vehicle is stolen or any possessions are stolen from your vehicle while it is in the Car Park you should:

a) As soon as possible e-mail customer services at Mail@UKPCMail.com

b) In the case of theft, immediately inform the police; and

c) Notify your insurers promptly.

4.2 Any claims against us or complaints about the service you have received, must be addressed to the Customer Services Department at Mail@UKPCMail.com without delay quoting your registration number.

5. Parking Contraventions

5.1 It is important for the effective management of the Car Park that:

a) You comply with all signs in the Car Park, including these Terms and the tariff board;

b) You park within the limits of a marked bay;

c) you do not park within a bay designated for a specific purpose when you are not entitled to do so for example parking in a space for electric vehicles when you are not using the charging facility and

d) You pay all amounts due for your parking and comply with the requirements set out at clause 10 (Ticket Types and Payment Methods) of these Terms. For the avoidance of doubt, if you choose to pay the parking tariff by using the “Pay by Mobile” service, the payment must be made at the time of parking your vehicle in the Car Park and in any event, before you leave your vehicle in the Car Park.

5.2 If you do not comply with these requirements and with the terms and condition of Parking Eye who control the car park they may issue you with a Parking Charge Notice requiring you to pay a PCN together with an additional amount representing an estimate of the additional expenses we will incur as a result of your non-compliance (including without limitation debt recovery costs) (the “PCN”)

5.3 Details/information relating to how to pay the Parking Charge, deadlines for payment, what will happen if you fail to make payment within the stipulated deadline, and the appeal process will be set out on the Parking Charge Notice.

5.4 By parking your vehicle in the Car Park you consent to us capturing, using and processing your VRM and personal details via CCTV and ANPR for enforcement & security purposes, to calculate the relevant parking tariff (if applicable) and to recover any outstanding Parking Charges. This includes our right to request and obtain the details of a vehicle’s registered keeper from the DVLA.

5.5 If the Car Park and/or the equipment in the Car Park is damaged by you, your vehicle, its contents or the passengers in the vehicle then, we will seek to recover the cost of that repair and associated administration costs from you.

6. Security of your vehicle

6.1 Unless asked by a member of our staff not to do so in the case of emergency, please ensure that your vehicle is left securely locked with all windows securely closed and any vehicle alarm, steering lock or similar device fitted is engaged. We are not responsible for any consequence or loss arising from a failure by you to properly secure your vehicle.

6.2 We may install CCTV cameras in the Car Park at our discretion to assist in its proper running. We acknowledge that the cameras may act as a deterrent to criminal activity, but do not make any representation as to the coverage provided or guarantee of the security of your vehicle if CCTV is installed in the Car Park.

7. Possessions

Any possessions left in a vehicle are left entirely at the owner’s risk. We suggest that no items are left so that they are visible from the outside of the vehicle. We are not liable for any theft by third parties from your vehicle.

8. Traffic Orders and Byelaws

The use of this Car Park may be regulated by traffic orders or byelaws under which a penalty may be payable for failing to comply with these Terms or the requirements of the relevant order or byelaw. In such circumstances, separate notices specifying the relevant order or byelaw will be displayed in the Car Park and we reserve the right to take enforcement action against you (including through court proceedings) for breach of such order or byelaws.

9. Safety in the Car Park

For safety reasons you are not entitled to remain in your vehicle in the Car Park or elsewhere in the Car Park except for the purposes of parking or removing your vehicle. After you have parked your vehicle, you must proceed immediately to exit.

10. Ticket Types and Payment Methods

10.1 You must, depending on the payment methods available and in operation at the Car Park pay the parking tariff using one of the following methods:

pay-by-phone (0203 9502295) or using the ticket machine or on line at Parking-Here.com – The appropriate tariff is published in the car park which will vary from time to time current on the date you park.

10.2 Your can pre-pay at Parking-Here.com. Terms and conditions of use will be found on the web-site

10.3 If you stay over-night you MUST call 0203 9502295 on the following morning to extend your stay (unless you pay on-line) and each morning until you remove your vehicle.

10.5 Because the car park is controlled by an ANPR camera should you leave at any time during the pre-paid period and return during the same date your parking period re-starts and you must pre-pay the published tariff among

10.7 If you delay exiting a ticketed Car Park once you have paid the fee due for the time parked, you may incur additional charges.

10.8 For the avoidance of doubt, sales or credit card receipts are not parking tickets and will not be accepted as evidence of payment, unless accompanied by a valid parking ticket or e-receipt. Failure to comply with the payment requirements set out in this clause 10, as applicable, will result in a Parking Charge Notice being issued in accordance with clause 5 (Parking Contraventions) of these Terms.

10.9 Subject to our procedures in place from time to time in relation to a failure to pay for parking, we reserve the right to issue a PCN if payment has not been received in accordance with the appropriate payment method, including (but not limited to) where your credit/debit card has been declined, you have failed to pay by the required time limit, and/or you have failed to produce a valid and current parking ticket

10.10 If you cannot produce your parking ticket, or e-receipt payment is deemed not have been made.

11 Access and re-location of vehicles

11.1 We reserve the right to refuse the admission of any vehicle to the Car Park for any reason whatsoever.

11.2 We reserve the right to move vehicles within the Car Park using whatever method we consider appropriate (even if, as a consequence, damage is caused to your vehicle) to the extent that is reasonably necessary for the purposes of safety to persons or property, or to avoid obstruction at the Car Park.

11.3 We additionally reserve the right to use a lawful authority to remove any vehicle to another reasonably convenient car park or location whether or not operated by us, where the Car Park has to be unexpectedly closed permanently or temporarily, either in whole or in part, due to a matter outside of our control, or if the Car Park has to be evacuated in an emergency.

11.4 To the extent that it is necessary to do so in the exercise of the rights conferred upon us in this clause 11, we reserve the right to drive or otherwise take your vehicle onto a public highway, in doing so we will take reasonable care of the vehicle.

11.5. We will from time to time assist by valet parking whereupon all terms and conditions contained herein shall apply and the vehicle will be moved to enable the good running of the car park and its customers, to accomplish this we will request the car keys which will be made available on collecting your vehicle.

12 Abandoned vehicles

12.1 We are entitled to regard as abandoned any vehicle left in the Car Park for more than 28 days without prior notification and which is not known by us to be covered by a current valid season or other ticket or booking.

12.2 We reserve the rights to engage and/or permit a lawful authority to remove (or where we are unable to identify the current legal registered keeper of the vehicle, to take steps ourselves to remove) and to dispose of as waste or sell any abandoned vehicle. Before proceeding with the disposal or sale of abandoned vehicles we will:

a) Refer the matter to the appropriate authorities, which may include the local police and the DVLA; and

b) affix a notice to the vehicle at least 7 days before the date on which we propose to remove the vehicle stating that the vehicle will be removed and sold when that period expires.

12.3 Abandoned vehicles will be disposed of as waste, sold by auction or to our contractor. Where sold by us, the proceeds of sale will be applied in and towards satisfaction of all sums owing to us together with the expenses of sale and our reasonable storage and removal costs for the period during which the vehicle is in our possession.

12.4 Any balance of the sale proceeds remaining after satisfaction of any sums owing will be held by us on behalf of the registered keeper of the vehicle and paid over on proof of entitlement.

13 Prohibited activities

13.1 You must not tow any vehicle into the Car Park except as part of the services offered at the Car Park by persons authorised by us and no work on and no cleaning of vehicles by you or your agent, other than with our prior specific permission, is permitted in the Car Park. In the event of vehicle breakdown you must contact the Car Park attendant to ensure that your vehicle removal or repair is organised without causing disruption, damage or danger to any other person or property in the Car Park.

13.2 No activity in connection with the selling, hiring or other disposal of vehicles or goods or services may be carried out in the Car Park without our prior specific written permission.

13.3 You are not allowed to dispose of any items or drop litter in the Car Park. Please place any rubbish/litter in the bins that are provided or take it away with you when you leave the Car Park.

13.4 You are not allowed to pour petrol, or any other fuel, into your vehicle whilst it is in the Car Park. You are also not allowed to take petrol, or any other fuel, out of your vehicle whilst it is in the Car Park.

13.5 Smoking is forbidden within both the Car Park and the immediate vicinity of the Car Park.

13.6 Anti-social behaviour will not be accepted in our Car Parks. This includes (but is not limited to) drinking alcohol, taking or dealing with illegal substances, fighting and/or loitering. Car parks are designed for the sole purpose of parking vehicles. If an individual causes a nuisance or disturbance to others it may be recorded by CCTV cameras and action may be taken against them.

13.7 You should not take photos or carry out any filming within the Car Park without our written consent.

13.8 No person is permitted to stay in a vehicle for longer than 30 minutes duration no unaccompanied animal is permitted at all.

14 Variation of the Terms and Conditions

These Terms cannot be varied except in writing by our Company Secretary. Nothing said or done by any of our employees is capable of varying these Terms.

15 General

Each of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.